WELCOME TO your NEW Website

Here’s what you’ll need to know about YoungevityUSA.com.

Before you make your way to YoungevityUSA.com we’d love you to quickly review some overview information about the site.

  • What URL is the new website on?

    The new website is hosted at YoungevityUSA.com.  We did this to make it clear that although we’re out of Beta mode, we are still only available in the USA.  Even so,, there are still updates and optimizations being made to the site, as we receive feedback. So keep it coming!

    The new resource center is at YoungevityRC.com.  This new resource center is now separate from the main website, which will give us additional flexibility going forward.

    Both of these sites will be running in parallel to the current Youngevity.com and BuyYGY.com for the time being.

  • What can I expect from the search feature on YoungevityUSA.com?

    We have made slight improvements to the search results, based upon feedback, but we are actually in the process of overhauling search on this site completely, in an effort to provide a search experience that is more in line with consumer expectations.

  • Can I use my existing Freedom username or YGY ID to login on this new site?

    Yes!  Distributors & Preferred Customers can use either their existing Freedom Username OR YGY_ID# (along with their existing Freedom password). However, in order for your replicated version of YoungevityUSA.com to work, you must have a username that is at least 6 characters long. If you do not wish to update your username, you will have to use your YGY_ID#.

  • What if my password doesn't seem to be working?

    The main reason for a correct password to receive an error, or be unable to log you in, is that this new system validates all Distributor & Preferred Customer credentials against Freedom, but this new system also requires passwords of 6-characters or more.  This is for security purposes.  Therefore, if an existing Distributor/Preferred Customer password is not at least 6-characters in length, that user will not be able to login to the new system until their password is updated in Freedom to have 6 or more characters. If this is the case for you, you have three options:

    1. Login to Freedom directly to update your password
    2. Call customer service and have them update your password
    3. Use the password reset function on YoungevityUSA.com

    If you opt for option 3, you will be asked to verify the following information before you’re able to update your password:

    • Username
    • Billing Zip Code (NOTE: If you’ve updated your Billing zip code on this new site, then the billing zip code associated with your account will be in a 9-digit format. So, you’ll need to verify the “Zip+4” or 9-digit zip code now associated with your account)
    • Join Year OR Sponsor‘s Youngevity ID Number

    Lastly, if you are going to reset your password, note that only letters [uppercase and lowercase; A, B, C… (and a, b, c…)] and numbers [0, 1, 2, 3, 4, 5, 6, 7, 8, 9] may be used. Symbols and special characters [` ~ ! @ # $ % ^ & * ( ) _ + – = { } | [ ] \ : ” ; ‘ < > ? , . /] are not allowed.

    As always, let us know if you have questions/concerns through the feedback box on the bottom right of the website.

  • What if I get some kind of error message that states, ``Email is a required value``?

    In this case, you may be trying to log into an account that does not have an email address associated with it in Freedom.  The new system requires a valid email address be on file in Freedom. If a valid email address isn’t on file, users won’t be able to:

    • Login to the new system
    • Perform automated password resets
    • Receive notifications (order status, etc.)

    If this is the case for you, you will need to login to Freedom to enter a valid email address, or call customer service to have them enter a valid email address for you.

  • What is address verification and why does it matter?

    The new system features an address verification system (AVS). This system will auto-suggest valid shipping addresses – including 9-digit zip (or “Zip+4”) codes, which are more accurate than 5 digit zip codes.  This will help us in two ways: it’ll help us understand exactly where the address is so that increases the probability of shipping to the right address, the first time.  It also enables us to charge a more accurate sales tax, based upon where the product is shipping.

    NOTE: If 9-digit zip codes aren’t entered for Shipping Addresses, error messages will begin to display on the Dashboard.

  • Do I need to worry about specifics about passwords, usernames, or shipping addresses if I'm a new Distributor or Customer?

    Nope, not at all.  The above items are automatically handled for all new Distributors who Join via the new system, and Retail Customers who upgrade to Preferred Customers via the new system.

  • I tried going to my replicated version of YoungeityUSA.com, but it didn't seem to work. What am I doing wrong?

    Nothing!…In order for the replicated version of YoungevityUSA.com to work, you must first “authenticate” your site by logging in.  So, your very first step, should be to login, and then, you’ll be able to check out your replicated site. And remember, you do not need “www” before YoungevityUSA.com to check out your replicated site.  All you need us “USERNAME.Youngevity.com”

  • How do I sign up a new customer (not a distributor) on the website?

    Where signups are concerned we’ve made some important changes. Customers are now provided with the option of registering an account during checkout, where they’ll be “rewarded” with the opportunity to upgrade to a Preferred Customer status for free by simply providing a Username and password.

    If this Customer happens to be shopping on your replicated site, everything is automatically tied to your genealogy and commissions payout. The same is true for retail customers who do not want to create an account, the sale will nevertheless credit to you.

    Where the corporate site is concerned, it also has a guest checkout feature that works in much the same way, although since the User is not on a replicated site, we ask them to provide us with the name or Distributor ID of who referred them to Youngevity.

  • I just want to be a Customer, not a Distributor. How do I do this?

    If you would just like to become a customer, you can simply shop on any of the sites (Corporate or Replicated).  If you would like to become a Preferred Customer, all you have to do (during the check-out process) is opt-in by registering a username and password as part of the check-out process. Nothing more is required.

  • How do I check out my replicated site?

    Your very first step, should be to login, and then, you’ll be able to check out your  replicated site. All replicated site URLs are prefixed with a Distributor’s Username and are formatted as follows: https://Username.YoungevityUSA.com

    Replicated site URLs using YGY_ID#s are supported.

  • Is my data safe? If so, how can I be sure?

    ALL interactions with YoungevityUSA.com (and the associated replicated sites/sub-domains) are now fully encrypted and secure.

    YoungevityUSA.com makes use of the very latest Deluxe Organizational Validation (OV) Security Certificate (SHA-2/2048-bit). Modern web browsers (Chrome, Microsoft Edge, etc.) will reassure you that our sites are secure by either depicting a Lock symbol or stating the green word “Secure” in their browser’s Address bar (as depicted below):

Take me to YoungevityUSA.com

What other questions do you have?

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