IMPORTANT UPDATES TO YOUNGEVITY REWARDS PROGRAM

Posted: December 10, 2020 | By: Youngevity

Updates Reported as of December 10, 2020

As a means of upholding the Terms & Conditions of the Youngevity Rewards program, we conduct routine maintenance on our Rewards system databases. We do this to ensure that the program continues to have as close to 100% up-time as possible (i.e. you’re able to redeem and earn rewards at any time of day, every day) and to ensure that it continue to be available to all individuals in the United States and Canada who have an active Youngevity.com account. Recently, during this process, we discovered some accounts whose addresses were outside the United States or Canada had mistakenly had access to the Rewards Program. Since the program currently is only available for those users inside the US or Canada, we have taken steps to disable those accounts. In the rare case that you find you cannot access your rewards dashboard when logged in on Youngevity.com, please contact us at [email protected] and we’ll be happy to look into your account and provide additional detail as to why this may have occurred. In all probability, this change will not affect your account.

 

UPDATES REPORTED AS OF august 18, 2020 

We will be releasing important updates to our Rewards Program, and wanted to share these changes with our community in advance of this release, as it may affect your account. 

As many of you already know, the Youngevity Rewards Program launched in January, and has continued to grow in popularity since. We’ve always viewed our Rewards Program as a tool that adds value to all our Customers and Distributors, but as with any young program, it is in a “pilot” phase wherein we must keep it flexible as we collect feedback before it settles. 

That said, as we have seen an increase in adoption of the program, we’ve also identified some aspects that will need to be addressed so the program can continue to thrive and provide great value, for all Youngevity Distributors and Customers going forward. It’s important to note that making changes to a program like this‒especially in the beginning stages‒isn’t unusual; in fact it’s to be expected.

With that, the following updates to the program will take place as of September 1, 2020: 

Monthly Point Accrual

We will be updating the program so that points available for earning will be limited to no more than 750 points per month. This will reset at the start of each month.

The vast majority of participants in the Rewards program will never meet this limit, but this modification is needed in order for this program to continue to flourish for the many. 

Holding Period for Points Earned

We’ll be updating the program to reflect a new 30-day pending period after points are earned. You will earn points for purchases when the order is shipped and those points will reflect as “pending” for 30 full days from the date it was shipped. While in a “pending” status, those points cannot be redeemed. On the 31st day, you will see this status removed and these points will be reflected in your “Available Points,” which means they’re ready to use.

Example: You had placed an order that shipped on 9/15. On 9/15, you would see a “pending” balance of points in your account reflecting the number of points earned on that purchase. That amount will reflect as pending until 10/15, which is when you are able to redeem those points. 

This guideline aligns with our 30-day return policy, and assists us in ensuring that your point balance is as accurate as possible.

Points Expiration

When the program launched on Jan 1, 2020, points earned would be good for use for 12 months.  However, beginning on September 1, 2020, points earned will reflect a 6 month expiration. Note, however, that any points earned on your account before September 1, 2020 will still enjoy the 12 month expiration. 

The vast majority of participants in the Rewards program will not be affected by this change, as we have found that points earned tend to be redeemed within the first 3 months of earning. 

Note that point expiration is based on the date that points were earned; and not for a combined point balance. For example: If you earn 50 points in September and 50 points in October, your September points would expire the following March and your October points would expire the following April. 

Similarly, you’ll still have 12 months to redeem those points that were earned between January 1, 2020 and August 31, 2020. In other words, if you earned points in March of 2020, those points will still expire at the end of March 2021 (12 months) because those points were earned before September 1, the date this change will go into effect.

Introduction of Order Minimums

As of September 1, 2020, you can use your Reward points for discounts for up to 50% OFF an order–no matter which level of points you’re redeeming. Although this is a change from our current program configuration, we are still excited to be able to offer a substantial discount off your current retail or already-discounted wholesale order. The following updates will be made to our existing Rewards Redemption table, wherever it appears:


We hope you know how much you are appreciated, and understand that these changes are a necessary requirement in order to improve the Rewards program to provide the greatest value to as many of you as possible. We are grateful for your support and are excited for what the future may hold.

 

**END OF UPDATES**


Updates to Program, effective 4/27/2020

Distributor Enrollment Kits no longer earn “point-for-dollar” rewards on the kit itself, nor will they earn bonus reward points on the purchase of them. We have done this as our kits alone are a great deal for the new Distributor and we already provide the enrolling distributor with attractive incentives for these sales. Please note, there still is a reward for enrolling as a New Distributor with a Business Essentials Kit and a Business Builder Kit, as follows:

Bug: Referral Points | Resolved, 4/29/2020

We love referrals, and we know you do too! Plus, we love rewarding you for those referrals. This is exactly what the program is intended to do when the person being referred as a Preferred or Retail Customer makes a purchase. However, we noticed a glitch in our system where points were being rewarded in error to any referrer, whether a purchase was made or not. As a result, we were rewarding points to customers in error. We have since removed those points from the accounts that received them in error. This is not a change to the program; it was a glitch and has been corrected. Referrers are only rewarded referral points when the person being referred makes a purchase.

Bug: Referral Linking | resolved, may 2020

If you are a Preferred Customer or a Retail Customer, we want you to be rewarded for your referrals. However, we also want the Distributor who is tied to the referring PC or Retail customer to be kept intact when the person being referred places an order or signs up. Unfortunately, we have found that this is not happening as intended. So, we are making an update to the system so that when a logged-in PC or Retail customer shares his/her referral link, the person being referred will be placed on the replicated website of the Distributor for that PC or Retail Customer. When the person who was referred clicks, they will see that they are “Shopping with” the Distributor, but were also “Referred by” the PC or Retail Customer.


Posted in: