TrūAura FAQ
Posted: May 1, 2026 | By: Shanon Peckham
Welcome to our TrūAura FAQ page! Below you’ll find answers to many questions you may have about the transition of TrūAura to Youngevity.
About Youngevity
What is Youngevity?
Watch these videos to learn more about Youngevity:
Youngevity’s 90 For Life – Featured – Official Youngevity Video Center
How do I join Youngevity to take part in the opportunity provided?
If you were a Brand Partner or TLC or Retail Customer with TrūAura, a free account has been created for you. You should have received an email with login instructions to access your new username and password. More information can be found HERE. Please be sure to check your contact information and change your password after you log in to your Back Office account.
If for some reason you cannot access your account, please contact Customer Service at 1-800-982-3189 or [email protected], and they will help look you up in our system.
Where do I find resources and training?
Youngevity offers hundreds of videos for your training, as well as for your use in marketing the products and opportunity. The videos can be found by category here: Official Youngevity Video Center
We also offer a robust Resource Center, where you can find onboarding training and product info: Youngevity Resource Center (YoungevityRC.com)
How do I access the YoungevityGo2 App?
Youngevity also has an incredible app, which you can use with either a desktop computer or a smartphone. You may have already received an email with your Magic Link from YoungevityGo2 inviting you to access the app, and we welcome you to do so now. You can download it on your phone or iPad – it is called The YoungevityGo2 App.
Log in to the browser-based version here: YoungevityGo2 App (Desktop)
Download it to your phone via the Apple App Store or Google Play Store.
If your Magic Link has expired and/or you missed the window, you can also log in using your YGY ID or Username and password, the same credentials associated with your Distributor account.
Where does Youngevity connect on social media?
You can find the Distributor Facebook Group and join here: The OFFICIAL Youngevity® Private Group Page | Facebook
You can find promotions and specials on the Youngevity Facebook Fan Page here: Youngevity – Home | Facebook
Where can I find the latest info on Youngevity promotions?
Promotion information can be found on our promotions website or on our official Youngevity website:
Shop Youngevity | Official Site
ProductS & Pricing
Where can I purchase TrūAura products?
TrūAura products are available to purchase on the following platforms:
Our company website: Youngevity.com
Our Social Selling Party Plan website: Youngevitysocial.com
Your Youngevity Back Office: Extranet Login
You can view all TrūAura products with new Youngevity skus and pricing here: TrūAura Price List
You can view all Youngevity products that utilize the Rapid Pay model here: Rapid Pay Product List
How much will TrūAura products cost?
Our pricing structure is based on Wholesale pricing for our Distributors and Preferred Customers with a 20% markup for Retail Customers. All TrūAura TLC and Retail Customers have been entered into Youngevity as Preferred Customers to maximize the Compensation Plan. The Wholesale price is roughly based on the previous TrūAura TLC pricing.
What inventory is available?
TrūAura skincare products are available for purchase. The color products are not available with Youngevity.
Can I redeem my TrūAura Beauty Points?
Beauty Points earned with TrūAura can be redeemed with Youngevity by contacting Customer Service by phone or emailing [email protected]. They will be used to give a discount on purchases of TrūAura products only.
Are gift cards available, as they were with TrūAura?
Youngevity does not offer the purchase of gift cards. However, you are able to pre-purchase a credit on an individual’s account. Your TrūAura gift cards can be used for purchases by contacting Customer Service or emailing [email protected].
commissions & Compensation plan
Where can I learn about the Youngevity commission plan?
We have a series of short videos you can watch to learn all about the plan: Compensation Plan Training – Youngevity Resource Center (youngevityrc.com)
You can also watch a video of our VP of Sales, Sean Brown, explaining the plan here: Youngevity Comp Plan Training – YouTube
What is CEO Qualified?
CEO Qualified is a term used in the Youngevity Compensation† Plan to unlock certain bonuses once it is achieved. Once achieved, it unlocks the ability to earn bonuses such as the car bonus, coding bonus, and ambassador bonus. You can become CEO Qualified by accumulating 300 PQV in the first calendar month.
How does the Quick Start Bonus work and what is different in the first month of the transition (May 2026)?
For the first month, every Customer and Distributor will be considered “NEW” in the Youngevity system. This will result in everybody being eligible for the Quick Start Bonus on the Customers/Distributors that they have enrolled in the past. To be eligible, you must have 100 PQV on your account. This bonus is paid weekly and pays 30% of the BV on all eligible accounts that you are the enroller for up to 750 BV for the first 30 days from the enrollment date.
Going forward (starting around May 24), only NEW enrollments will be eligible.
How do I receive Rapid Pay commissions?
To balance the payout you received with TrūAura, Youngevity is including TrūAura products in our Rapid Pay commission payout. Each product will have an amount paid to the seller (enroller). The amounts per product are listed in the price list linked in section above.
To receive the commissions for Rapid Pay, the order for the products must be on an account for either a Distributor or Preferred Customer that you have signed up (enrolled). You must also have at least 50 QV points on your own personal account to qualify.
Where do I sign up to receive my commissions? What are my options to get paid?
You will automatically be signed up to receive a physical check for your commission payments. We also have the option for HyperWallet payments. If you prefer this method, please sign up through the Profile section of your Business Center.
Due to stringent security protocols, we cannot transfer your existing TrūAura Hyperwallet account. Your final April commissions will be paid to your TrūAura Hyperwallet account.
What is required to be paid commissions?
You must complete, sign, and submit a W-9 form to receive commissions. Email [email protected] to request a blank W-9 or to send a completed W-9. The name on the W-9 must be associated with the listed social security number or EIN on the form.
autoship
When will Autoships process?
Your Autoship order has transferred from TrūAura into your Youngevity account, which you are able to review in your Back Office. Due to security delays in transferring payment information, all Autoships are currently set for May 20th. You can go to your Autoship in the Back Office now to update your payment information and change the date. Otherwise, we plan to have the information transferred in time for the May 20th processing.
What is the benefit of Autoship?
In both the U.S. and Canada, we offer free shipping on Autoship if the order total is over $100. An Autoship can be any amount, but the free shipping only kicks in if the order total reaches $100.
Where can I set up my Autoship?
You can set up your Autoship in your Back Office or at youngevity.com. Autoships are available from the 1st through the 28th of the month. Learn more about Autoship here: Benefits of Autoship
Can I make adjustments to my Preferred Customers’ (TLC) Autoships?
Your Customers’ Autoships are now set up on your first line of genealogy, in order for you to be paid the Rapid Pay bonus for their purchases. Due to this setup, your Preferred Customer would need to make the Autoship changes themselves or give their upline access to do so.
Do you take bank draft/EFT/ACH as a payment method for Autoship, or only credit/debit card?
ACH is available once a form is completed. Please follow the instructions and complete this agreement.
customer service
What is the contact info for Customer Service in the U.S.?
1-800-982-3189 Ext #6
Fax: 619-394-3205
Monday – Friday 7:00 AM – 5:00 PM PST
You can also use Youngevity’s Chat, available on Youngevity.com, Mon – Friday from 7am – 4pm PST.
Upline support:
Month End Support, structure, or compensation plan training: upline George Adrian 604-812-3167
Team questions, training, product questions: upline Louise Adrian 604-910-1890 or Facebook Louise Seelig Adrian
Team Facebook group for training, zooms, social selling training: Youngevity Champions
Can we order by check/money order through the mail? If so, where do we send it?
Yes, please call us at 800-982-3189 to receive a quote for your order. The check or money order can be mailed to our address – 2400 Boswell Road, Chula Vista, CA 91914.
Will the TrūAura websites, phones, fax, and email addresses be functional to any extent?
We will be keeping them active and transferring them to Youngevity numbers and sites during the transition period.
general
Are there Distributor renewal fees?
Yes, there is a $49.95 annual renewal fee that is only applicable for U.S. Distributors. This is entered as an annual Autoship that will first be applied one year from transferring into Youngevity. This fee gives you access to enjoy a business-building opportunity based on a strong compensation plan—all of which is supported by modern sales and training tools, including:
- A replicated/personalized website to drive your business – please contact us by phone or email to update your URL
- YoungevityGo2 App to build your business when and where you choose
- Interactive health assessment to help Customers choose the right products for their health needs
- Business Center to monitor and support the health of your business
- Invaluable training resources through Youngevity University
Are there Preferred Customer renewal fees?
No, Preferred Customers (previously TLC and Retail Customers) have a complimentary account with Youngevity with no annual fees.
Can I keep my current TrūAura ID#?
No, you will receive a new Youngevity ID#, as your old one may conflict with existing ID’s. Find your new ID# HERE.
Where can TrūAura products be distributed?
Products are available in the United States and Canada. You can now enroll new Distributors or sign up Preferred Customers in Canada. More markets will open up with further interest.
How are products shipped?
Orders are shipped within 24-48 hours of processing. Youngevity ships with FedEx or USPS, depending on efficiency. Shipping rates are the greater of $8.50 or 10% of the order total.
Where can I learn more about the best practices in promoting the products and business opportunity in a compliant manner?
Here are our foundational compliance training resources:
Policies & Guidelines – Learn the proper way to market your business and share Youngevity products with others using best practices to ensure your success.
Compliance Talk – Watch this quick video on our current compliance guidelines to find the best plan of action when sharing the products and opportunity.†
†Income disclaimer: Youngevity prohibits its distributors from making income earning claims in association with the promotion of Youngevity business opportunities. Whether an individual who becomes a Youngevity distributor will earn more than he or she pays for the business opportunity depends on multiple independent and dependent variables that are impossible to predict, such as economic factors unique to each location where product sales are attempted and the sales talents of each individual distributor.
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